Please contact [email protected]. This email is specifically dedicated to help our customers with order status updates, changes, resolving delivery issues and solving other problems. Or just fill the form on this page. 

Yes, you can contact us at [email protected], it’s a dedicated address with a different team on the other side — a knowledgeable wholesale specialist will answer you promptly. Please use this email only if you’re looking to buy more than 50 cartons of any cigarettes (not limited to the same brand or the same variant).

You will receive a track number for your order shortly after payment. You can use the tracking number to see all the status updates for your order Live. Please note that it may take our shipping service provider 1-2 hours to process your order and update the status.

With credit cards, your payment is processed nearly instantly. With Interac eTransfer, it usually takes us 1-2 business hours to process your payment and mark it as Completed. If it did not happen by the end of the 3rd hour for some reason, there might be an issue with your order or payment, please contact us directly via [email protected].